David Lemon has joined Mister Transmission, Canada’s largest chain of transmission and technology experts, as the regional business manager. Lemon joins Mister Transmission with a degree in Business Administration, and extensive experience in the automotive industry and related management sector.…
No one likes to be the bearer of bad news, but it’s part of the job if you’re going to look after your customers properly.
Check out this cool new video that explains how the Apple Watch may soon be able to do much more than just unlock car doors remotely.
Annual conference is widely acknowledged as the leading training event in Canada.
New-car dealerships were the most popular choice for vehicle service in Canada in 2012. They captured 36.6% market share. Independent repair outlets achieved a 32.2% share of the “do-it-for-me” market in 2012.
The Automotive Lift Institute, Inc. has let the industry know that 200 of its Annual Inspection Labels were stolen when the vehicle of an ALI Certified Lift Inspector was broken into and vandalized near Buffalo, N.Y. on April 20th. The…
Analyzing statistics can give you an advantage in the marketplace.
As the profile of the average car-owner changes, the aftermarket must learn how to deliver premium service in a way that the customer is convinced they’re getting good value.
ACDelco launches the Consumer Assurance Program: auto parts labor reimbursement and roadside assistance for Professional Service Centre members.
With the growing popularity of webinars is online training ready for prime time?
It’s tough and getting tougher for small shops to thrive in today’s economic climate. Here’s why.