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CARS_Magazine   Feature Auto Repair & ServiceBusiness ManagementEye Spy

IT’S YOUR TURN: Let’s retire unsafe vehicles
June 25, 2016 by Bob Ward

It should be the duty of repair shops to prevent neglected and dangerous vehicles from getting back on the road.

Jobber_News   News Business Management

GM Canada President Calls For Union ‘Partnership’ To Save Auto Plants
June 24, 2016 by Steve Pawlett

As crucial contract talks loom, General Motors Canada president Stephen Carlisle issued a plea for a “partnership” with Unifor to ensure the long-term survival of the country’s Detroit Three assembly plants. “The manufacturing headwinds that we have all been navigating

Jobber_News   News Business ManagementMarket Research & Statistics

Service Department Key Driver Of Customer Satisfaction, Says JD Power
June 10, 2016 by Steve Pawlett

  The car dealership service department is the No. 1 factor in customer satisfaction and dealership loyalty, according to the JD Power 2016 UK Customer Service Index (CSI) Study. Among highly satisfied customers (overall satisfaction scores of 900 or higher on a 1,000-point

Cars Magazine  Jobber News   News Association NewsBusiness ManagementMarket Research & Statistics

U.S. Aftermarket to Grow at an Annual Rate (CAGR) Of 3.7% Through 2019
June 3, 2016 by Steve Pawlett

  The U.S. automotive aftermarket is expected to grow at a compound annual growth rate (CAGR) of 3.7% through 2019, according to the “2016 Joint Channel Forecast Model” produced jointly by the Automotive Aftermarket Suppliers Association (AASA) and the Auto

Auto Service World  Cars Magazine   News Auto Repair & ServiceBusiness ManagementMilestones & AwardsPeople & Profiles

Edmonton shop named AAEC’s “Best of the B.E.S.T.”
May 30, 2016 by Allan Janssen

The bar has been raised in the Edmonton market, says Bob Greenwood, president and CEO of the Automotive Aftermarket E-Learning Centre.

CARS_Magazine   News Auto Repair & ServiceBusiness Management

7 ways to fill the GAPS in your team
May 24, 2016 by Allan Janssen

Short-staffed? Finding the right people is a challenge but it’s critical to your long-term success.

CARS_Magazine   News Business Management

Collective Wisdom: The 40-40-20 Model
May 19, 2016 by Alan Beech

Sales are good but profits are down… Something must be out of whack!

CARS_Magazine   News Association NewsBusiness ManagementMilestones & Awards

Larry Jefferies to be honoured with AIA Distinguished Service Award
May 11, 2016 by CARS Magazine

On May 12th, AIA members will have the opportunity to honour industry leader Larry Jefferies, winner of this year’s AIA Distinguished Service Award. The Distinguished Service Award will be presented at AIA’s Aftermarket Conference for Executives (ACE) being held at

CARS_Magazine   Feature Business Management

Management: The Relationship Rule
May 4, 2016 by Andrew Brooks

It’s an accepted truism in business that doing what you can to keep existing customers is a better strategy for business growth than chasing new ones. Not only does it cost more to get new customers, but when new competitors

Jobber_News   News Business ManagementInternational News

Ontario Will Be Canada’s Export Leader in 2016
April 26, 2016 by Steve Pawlett

A resurgent auto sector, high demand in the US, and a low Canadian dollar are driving Ontario’s exports to seven per cent growth this year, the most growth of any province in Canada. EDC’s semi-annual Global Export Forecast predicts that

CARS_Magazine   News Association NewsBusiness Management

AutoZone to release third quarter earnings May 24, 2016
April 25, 2016 by Allan Janssen

AutoZone, Inc. (NYSE:AZO) will release results for its third quarter ended May 7, 2016, before market open on Tuesday, May 24, 2016. Additionally, the company will host a one hour conference call on Tuesday, May 24, 2016, beginning at 10:00

CARS_Magazine   News Business Management

Management: The Relationship Rule
April 21, 2016 by Andrew Brooks

Retaining customers comes down to people, processes, and the personal touch.