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Motor Oil and Filter Sales Tips
July 13, 2016 by Steve Pawlett

Motor oil, oil filters, and air filters are product categories that play a key role in the aftermarket. They are part of basic regular maintenance, which is considered the lifeblood of a garage. But with the variety of items available

Jobber_News   Feature Business Management

You Are What You Measure
July 13, 2016 by Andrew Ross

The oft-used missive, “You can’t manage it, if you can’t measure it,” only goes so far. Inasmuch as you can’t run a business without some level of information on what is actually going on – or at the very least,

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Registration open for the 2016 Family Business Forum
July 8, 2016 by CARS Magazine

Registration is now open for the Family Business Forum, taking place on October 4, 2016, at the Living Arts Centre in Mississauga, Ontario. The Family Business Forum is a half day conference, featuring 8 speakers delivering short, 20 minute ‘Talks’ on

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U.S. Auto Sales May Not Set New High in 2016 After All: Forecasters
July 4, 2016 by Steve Pawlett

      U.S. auto sales will grow nearly 5 % in June compared to a year earlier, but it looks as if 2016 may not break the annual sales mark reached last year, J.D. Power and LMC Automotive said

CARS_Magazine   News Auto Repair & ServiceBusiness Management

Management Insights: The Leadership Part
July 4, 2016 by CARS Magazine

We looked at the differences between leaders and managers. Now let’s look at two key roles a leader plays in business.

CARS_Magazine   Feature Auto Repair & ServiceBusiness ManagementEye Spy

IT’S YOUR TURN: Let’s retire unsafe vehicles
June 25, 2016 by Bob Ward

It should be the duty of repair shops to prevent neglected and dangerous vehicles from getting back on the road.

Jobber_News   News Business Management

GM Canada President Calls For Union ‘Partnership’ To Save Auto Plants
June 24, 2016 by Steve Pawlett

As crucial contract talks loom, General Motors Canada president Stephen Carlisle issued a plea for a “partnership” with Unifor to ensure the long-term survival of the country’s Detroit Three assembly plants. “The manufacturing headwinds that we have all been navigating

Jobber_News   News Business ManagementMarket Research & Statistics

Service Department Key Driver Of Customer Satisfaction, Says JD Power
June 10, 2016 by Steve Pawlett

  The car dealership service department is the No. 1 factor in customer satisfaction and dealership loyalty, according to the JD Power 2016 UK Customer Service Index (CSI) Study. Among highly satisfied customers (overall satisfaction scores of 900 or higher on a 1,000-point

Cars Magazine  Jobber News   News Association NewsBusiness ManagementMarket Research & Statistics

U.S. Aftermarket to Grow at an Annual Rate (CAGR) Of 3.7% Through 2019
June 3, 2016 by Steve Pawlett

  The U.S. automotive aftermarket is expected to grow at a compound annual growth rate (CAGR) of 3.7% through 2019, according to the “2016 Joint Channel Forecast Model” produced jointly by the Automotive Aftermarket Suppliers Association (AASA) and the Auto

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Edmonton shop named AAEC’s “Best of the B.E.S.T.”
May 30, 2016 by Allan Janssen

The bar has been raised in the Edmonton market, says Bob Greenwood, president and CEO of the Automotive Aftermarket E-Learning Centre.

CARS_Magazine   News Auto Repair & ServiceBusiness Management

7 ways to fill the GAPS in your team
May 24, 2016 by Allan Janssen

Short-staffed? Finding the right people is a challenge but it’s critical to your long-term success.

CARS_Magazine   News Business Management

Collective Wisdom: The 40-40-20 Model
May 19, 2016 by Alan Beech

Sales are good but profits are down… Something must be out of whack!