Auto Service World

Topic
Business Management

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Two key questions to ask when a customer enters the shop
April 28, 2022 by Adam Malik

Do you know what each one of your customers expect or desire from their vehicle? If not, your chances of future sales are not great, warned shop coaches. When a customer brings their vehicle to your shop, the service advisor

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Why you need set customer expectations
April 26, 2022 by Adam Malik

If you don’t set a customer’s expectations on your terms, you’re going to have to live up to their expectations on their terms, says a shop owner and coach. A customer may have come in for an oil change and

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If this is your competitive advantage, you’re doing it wrong
April 21, 2022 by Adam Malik

If your strategy of differentiating your shop from the one across the street is to tell customers that you fix cars really, really well and better than the other guy, you’re setting the bar far too low. Customers already expect

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Why communication is key to building customer trust
April 19, 2022 by Adam Malik

Always stay in touch with your customers, an automotive aftermarket trainer urged shop owners. Bryan Stasch, vice president of product and content development at the Automotive Training Institute, is a big believer in the ’10 and 2’ rule. Not the

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Profile: Celebrating 50 years
April 19, 2022 by Submitted

In 1972, an opportunity came up for John Stacey. He approached Joe Graham, whom he had met in trade school, to open a Gulf Station at Don Man Datsun. John’s Dad, George, put up the bond for the fuel portion

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How to keep the human touch in your shop
April 14, 2022 by Adam Malik

In an age where more and more is being done digitally, don’t forget about the human touch, a shop coach advised during a recent conference. What makes the human touch even more important is, as we emerge out of the

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CARS Executive Outlook: Greg Waring
April 14, 2022 by Adam Malik

CARS reached out to leaders and executives in the automotive repair sector and asked them their thoughts on how business will change for shops in the year ahead, what the biggest challenge for the industry is moving forward and what

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CARS Executive Outlook: John O’Dowd
April 12, 2022 by Adam Malik

CARS reached out to leaders and executives in the automotive repair sector and asked them their thoughts on how business will change for shops in the year ahead, what the biggest challenge for the industry is moving forward and what

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How ICE-component suppliers need to adjust
April 8, 2022 by Adam Malik

Suppliers of components for internal combustion engines are nearing a crossroad: Change and adapt to a new reality or don’t and potentially die. Consumers are wanting electric vehicles now more than ever. Many automakers are preparing to go to fully

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CARS Executive Outlook: Greg Lawrence
April 7, 2022 by Adam Malik

CARS reached out to leaders and executives in the automotive repair sector and asked them their thoughts on how business will change for shops in the year ahead, what the biggest challenge for the industry is moving forward and what

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ASW Conversations: What’s on the mind of Fountain Tire’s next CEO
April 5, 2022 by Adam Malik

Auto Service World – ASW Conversations: What’s on the mind of Fountain Tire’s next CEO The incoming chief executive officer of Fountain Tire isn’t planning any big changes to the way the company is operating. Jason Herle, who will move

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CARS Executive Outlook: Tony Kuczynski
April 5, 2022 by Adam Malik

CARS reached out to leaders and executives in the automotive repair sector and asked them their thoughts on how business will change for shops in the year ahead, what the biggest challenge for the industry is moving forward and what