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Topic
Business Management
News Auto Repair & ServiceBusiness ManagementEventsJobbers & WDs Two key questions to ask when a customer enters the shop
April 28, 2022 by
Adam Malik
Do you know what each one of your customers expect or desire from their vehicle? If not, your chances of future sales are not great, warned shop coaches. When a customer brings their vehicle to your shop, the service advisor…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsService Advisor and Selling Why you need set customer expectations
April 26, 2022 by
Adam Malik
If you don’t set a customer’s expectations on your terms, you’re going to have to live up to their expectations on their terms, says a shop owner and coach. A customer may have come in for an oil change and…
News Auto Repair & ServiceBusiness ManagementIndustry TrendsJobbers & WDsSupplier News & Announcements If this is your competitive advantage, you’re doing it wrong
April 21, 2022 by
Adam Malik
If your strategy of differentiating your shop from the one across the street is to tell customers that you fix cars really, really well and better than the other guy, you’re setting the bar far too low. Customers already expect…
News Auto Repair & ServiceBusiness ManagementEvent NewsJobbers & WDsSupplier News & Announcements Why communication is key to building customer trust
April 19, 2022 by
Adam Malik
Always stay in touch with your customers, an automotive aftermarket trainer urged shop owners. Bryan Stasch, vice president of product and content development at the Automotive Training Institute, is a big believer in the ’10 and 2’ rule. Not the…
News Auto Repair & ServiceBusiness ManagementMilestones & Awards Profile: Celebrating 50 years
April 19, 2022 by
Submitted
In 1972, an opportunity came up for John Stacey. He approached Joe Graham, whom he had met in trade school, to open a Gulf Station at Don Man Datsun. John’s Dad, George, put up the bond for the fuel portion…
News Auto Repair & ServiceBusiness ManagementEvent News How to keep the human touch in your shop
April 14, 2022 by
Adam Malik
In an age where more and more is being done digitally, don’t forget about the human touch, a shop coach advised during a recent conference. What makes the human touch even more important is, as we emerge out of the…
News Auto Repair & ServiceBusiness Management CARS Executive Outlook: Greg Waring
April 14, 2022 by
Adam Malik
CARS reached out to leaders and executives in the automotive repair sector and asked them their thoughts on how business will change for shops in the year ahead, what the biggest challenge for the industry is moving forward and what…
News Auto Repair & ServiceBusiness Management CARS Executive Outlook: John O’Dowd
April 12, 2022 by
Adam Malik
CARS reached out to leaders and executives in the automotive repair sector and asked them their thoughts on how business will change for shops in the year ahead, what the biggest challenge for the industry is moving forward and what…
News Auto Repair & ServiceBusiness ManagementIndustry TrendsJobbers & WDsSupplier News & Announcements How ICE-component suppliers need to adjust
April 8, 2022 by
Adam Malik
Suppliers of components for internal combustion engines are nearing a crossroad: Change and adapt to a new reality or don’t and potentially die. Consumers are wanting electric vehicles now more than ever. Many automakers are preparing to go to fully…
News Auto Repair & ServiceBusiness Management CARS Executive Outlook: Greg Lawrence
April 7, 2022 by
Adam Malik
CARS reached out to leaders and executives in the automotive repair sector and asked them their thoughts on how business will change for shops in the year ahead, what the biggest challenge for the industry is moving forward and what…
News AnnouncementsAuto Repair & ServiceBusiness ManagementPodcast ASW Conversations: What’s on the mind of Fountain Tire’s next CEO
April 5, 2022 by
Adam Malik
Auto Service World – ASW Conversations: What’s on the mind of Fountain Tire’s next CEO The incoming chief executive officer of Fountain Tire isn’t planning any big changes to the way the company is operating. Jason Herle, who will move…
News Auto Repair & ServiceBusiness Management CARS Executive Outlook: Tony Kuczynski
April 5, 2022 by
Adam Malik
CARS reached out to leaders and executives in the automotive repair sector and asked them their thoughts on how business will change for shops in the year ahead, what the biggest challenge for the industry is moving forward and what…