Auto Service World
Feature   October 1, 2004   by CARS Magazine

The Automotive Repair and Service Industry

The People, The Technology, The Workplaces

Where can I find an experienced automotive service technician? What is my competitor’s pay rate? What technological changes are going to have an impact on my bottom line over the next five years? These are just some of the questions that you as an employer in the automotive repair and service sector may be looking to answer. The Canadian Automotive Repair and Service (CARS) Council is looking for answers to questions like these in a national study it is undertaking to identify and prioritize short- to mid-term strategic goals for CARS efforts to help Canadian employers to attract, retain and train key employees. CARS will use the information resulting from the National Automotive Repair and Service Industry Human Resource Study to create an industry report that will provide automotive repair and service employers with an additional business planning tool.

In order to establish industry needs and develop strategies CARS will be looking at:

* The technological, economic and regulatory environments the industry operates in today.

* The profiles of the current and future workforce

* The practices, policies and programs that help or hinder the Integration of foreign workers into the workforce

* Changing trends in productivity, wages and working conditions

* The impact of today’s and tomorrow’s/present and future technological changes

You can help CARS help you maximize your staff resources by getting involved in the survey. Look for details on accessing the survey and times and locations of focus group sessions in the next issue of SSGM or look on the CARS website at