Auto Service World
Feature   April 1, 2003   by CARS Magazine

Shell Addresses Vehicle Gas Gauge Problem in North/Central Alberta and Northeast B.C.

Shell Canada has begun notifying customers in Northern and Central Alberta and Northeastern B.C. about a link between Shell gasoline and a small number of erratic or failed gas gauges.In late January,...


Shell Canada has begun notifying customers in Northern and Central Alberta and Northeastern B.C. about a link between Shell gasoline and a small number of erratic or failed gas gauges.

In late January, Shell had reports of above-average rates of gas gauge malfunctions. Shell investigated these reports as part of its Quality Assurance Program.

Shell pinpointed a problem in its Scotford refining operation that affected gasoline production. In some cases the gasoline left a deposit on the fuel sending unit, causing the gas gauge to malfunction. Shell treated its gasoline, and continuing to use it should restore gas gauge function. While using the treated gasoline should restore gas gauge function, customers experiencing persistent problems are asked to call Shell.

Shell retailers in affected areas will post notices at sites about potential gas gauge problems and encourage customers with questions to contact Shell’s Customer Support Centre at 1-866-900-9100.

“Shell sincerely apologizes for any inconvenience this problem has caused our customers,” said Shell Vice President of Marketing, Terry Blaney. “We stand behind the quality of our products and encourage any customers experiencing gas gauge problems to contact us.”

This problem with gas gauges in Northern and Central Alberta and Northeastern B.C. is not related to an earlier issue with a fuel additive that was resolved in 2002.


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