Auto Service World
News   April 5, 2013   by CARS Magazine

Raybestos ACE Training Integrates E-Learning

Technicians can further enhance their installation and service skills with e-learning training modules from Raybestos chassis parts – a member of the Affinia family of brands. The training module is available at www.RaybestosChassis.com...


Technicians can further enhance their installation and service skills with e-learning training modules from Raybestos chassis parts – a member of the Affinia family of brands. The training module is available at www.RaybestosChassis.com and can be studied free of charge.

The Raybestos Advanced Certified Education (ACE) program increases educational opportunities for technicians and service writers who sell Raybestos chassis product. The e-training module offered by Affinia Tech Training presents the ideal customer service engagement when assessing chassis repairs and addressing customer concerns.

The e-training modules offer technicians time-saving and money-saving benefits:

  • Identify and resolve undercar problems more effectively
  • Make it easier to present and sell appropriate parts and service
  • Learn key advantages of Professional Gradeproducts
  • Reduce comebacks for work that doesn’t meet customer expectations
  • Increase loyalty with existing customers and grow business with new customers

The training module takes approximately 25 minutes to complete and is followed by a brief quiz to ensure the technician has mastered the concepts taught during the training. The module begins by addressing appropriate customer interaction at the beginning of the repair cycle. They move through each step of the entire repair phase, which includes discovery, verification, inspection, recommendation, repair… and finally the test drive and delivery of the completed work. As an added benefit, technicians can return and review the training materials at any time.

At any time during the training module, technicians can click on the ACE tips for additional information and valuable advice to make the brake work more effective and complete. Chassis system overview buttons allow techs to review the functionality of the items that make up a chassis system.


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