Epicor Software Corporation has announced that Precision Tune Auto Care will offer its franchisees the opportunity to use the Web-based Epicor Integrated Service Estimator (ISE) solution to help optimize front-counter efficiency, sales and customer satisfaction.
Based in Leesburg, Va., the Precision Tune network services an estimated 2.5 million vehicles annually through its 350 locations in six countries. Each Precision Tune location employs ASE-certified automotive technicians and offers a broad range of automotive services, from brake, A/C and cooling system maintenance to tune-ups and complete engine replacement.
Integration of the powerful Web-based ISE solution into the network’s SoftWrench operating system enables Precision Tune franchisees to significantly reduce the time required to complete comprehensive, accurate, professional estimates. The software quickly provides users with all of the parts and labor information needed to complete virtually any automotive repair, and allows them to check on part availability and pricing from multiple local sources without picking up the telephone.
“Our enhanced SoftWrench system is a competitive differentiator in today’s automotive service market, enabling Precision Tune franchisees to provide a higher level of efficiency and professionalism at the front counter,” said Precision Tune president and CEO Robert Falconi. “The integration of the Epicor ISE solution provides impressive new tools that will help users better serve the customer and ultimately drive sales and revenue over a full range of service categories.”
The Integrated Service Estimator solution is unique in that it provides the service advisor a more complete, accurate and relevant list of parts, as well as part availability, pricing, labor and other information, based specifically on the repairs being performed. In addition to being tied to the industry leading Epicor PartExpert database of more than 7,500 manufacturer product lines covering 385 million vehicle applications, ISE provides users the comprehensive Epicor aftermarket flat-rate labor guide, repair jobs database and parts interchange. All parts, labor and supplier pricing information can then be imported to the user’s estimates, work orders and invoices with a single click of the mouse.
“The ISE solution helps speed the entire repair process, from the moment the customer walks in the door to the completion of the job,” said Paul Salsgiver, executive vice-president and general manager of retail software for Epicor. “The service writer can complete estimates much faster and without errors, which leads to increased bay efficiency and increased customer satisfaction and loyalty. The system is exceptionally user-friendly and its Web-based architecture makes it an easy add-on to virtually any existing shop management system.”