Auto Service World
News   July 3, 2012   by CARS Magazine

Malcolm Sissmore takes on new responsibility at Delphi

Familiar face in the Canadian automotive aftermarket will head up sales efforts for telematics, diagnostics and training.

Delphi Product & Service Solutions announced today that Malcolm Sissmore has assumed responsibility for leading sales efforts for telematics, diagnostics and training sales in North America.

This is in addition to his role as country director for Canada.

Delphi Product & Service Solutions president Lúcia Veiga Moretti said the company’s aftermarket service solutions program has been well received by customers.

“With his technical background and extensive sales experience, Malcolm is a natural leader to coordinate the sales of telematics, diagnostics and training for Delphi Product & Service Solutions.”

Delphi’s telematics program was initially launched in the insurance industry and has grown over the past two years. Using a recently launched plug-in device with an advanced feature set, the company says it is now focused on making telematics a reality in the car care industry by working with key customers to develop innovative programs for repair shops. The business opportunity with telematics is significant for repair shops, as it moves them in the direction of social, relationship-based trends established with drivers through electronic connections to create loyalty and trust.

Delphi’s RepairPoint online service and diagnostic information product allows technicians to complete diagnoses and repairs faster and easier by accessing technical service bulletins, recall information, colour wiring diagrams, component locations, vehicle specifications and repair procedures. A component of RepairPoint is AutoIQ, a diagnostic tool to help technicians explain why a repair is needed to drivers. It shows the features and functions of eight major vehicle systems, including over 80 modules with over 50 videos, in an easy to understand format.

As an OE supplier, Delphi’s award-winning training program fully leverages its first-hand knowledge of technology innovations being developed for future vehicles. Instructor-led webinars are also available as four-hour courses taught over four days in one hour sessions. They are fully interactive and enable technicians, who would not otherwise be available, to receive the same professional, advanced training as if they were face-to-face with the instructor. Delphi’s 27 leader-led courses are available in Spanish and French.