The Equipment and Tool Institute (ETI) has launched its Service and Repair Capability Market Research Study.
ETI is surveying automotive repair facilities to learn what services are offered by shops and which of those services are performed by in-house technicians, outsourced technicians, or sending the vehicle to a different shop. ETI would also like to learn which services customers ask for that are currently being turned down, and why.
There will be a presentation on the findings of ETI’s Market Research Study at ToolTech 2016 in Monterey, California during the ETI Business Meeting on Monday, April 25, 2016.
ETI’s previous Market Research Studies have included Brand Recommendation, J2534 Reprogramming, J2534 Reprogramming Update, TPMS, Telematics, Collision Repair, A/C Service, Hybrid and Battery Service, and Information Access