Auto Service World
News   December 26, 2016   by CARS Magazine

Economical Insurance announces its support of the Canadian Collision Industry Accreditation Program

Economical Insurance has announced its support for the Canadian Collision Industry Accreditation Program (CCIAP).

The Automotive Industries Association (AIA) of Canada’s initiative to develop and launch the program is out of regard for the increasing complexity of vehicle repairs that brings with it new requirements for collision shop training, equipment and procedures. The new accreditation program verifies shop quality which is critical for all industry stakeholders and for the public at large.

“We applaud AIA Canada for taking leadership on this and are exceptionally proud to be the first Canadian insurer to endorse this new accreditation program,” said Rocco Neglia, vice-president of Claims at Economical. “We will require all of our collision repair facilities to work towards and become accredited through this independent non-profit organization.”

“We focus on our customers first,” added Joe Carvalho, manager of National Auto Vendor Programs at Economical. “We have always maintained the highest standards of auto repairs. We believe this accreditation will help us ensure the collision repair shops in our direct repair program continue to deliver the highest level of repair standards in the industry…period.”

Jean-François Champagne, president of AIA Canada, welcomed Economical’s position. “CCIAP is a program created by, and run by, the Canadian collision repair industry. By making this commitment, major partners such as Economical Insurance are enhancing their focus on excellence – not only in vehicle repair but in customer service. We are extremely pleased to be meeting the needs of such an important industry stakeholder.”

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