Auto Service World
News   February 14, 2013   by CARS Magazine

BG Products introduces service advisor training website

Online training available for service advisors at no charge.


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BG Products has launched a web-based training initiative for service advisors and service managers who are looking to improve their communication skills.

BG Certified Service Advisor Training is an interactive program that features:

  • short video segments to demonstrate customer benefits
  • realistic role play scenarios
  • modules for all BG Automotive maintenance services and the Lifetime BG Protection Plan
  • learning codes to track completed modules
  • completion certificates for each module

BG says its training program will improve service advisors’ ability to communicate a consistent, credible message about the importance, the methods, and the rewards of proper automotive maintenance with BG products.

bgcertified.com 


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