Auto Service World
News   October 6, 2014   by CARS Magazine

Atlantic Automotive Aftermarket Service Provider Forum

From telematics and transfers to engagement and engines: the 2014 Atlantic Automotive Aftermarket Service Provider Forum was a day packed with dynamic presentations, networking opportunities, information, ideas and industry connections.


From telematics and transfers to engagement and engines: the 2014 Atlantic Automotive Aftermarket Service Provider Forum was a day packed with dynamic presentations, networking opportunities, information, ideas and industry connections.

Over 100 shop owners, managers and service providers gathered at the World Trade and Conference Centre in Halifax, Nova Scotia on September 23 for the forum, themed The Automotive Connection: Staying Ahead of the Learning Curve. The event was organized by the Atlantic Division of the Automotive Industries Association of Canada with the Nova Scotia Automotive Sector Council and drew people from across Nova Scotia, Prince Edward Island, New Brunswick and Newfoundland.

Participants had the opportunity to mingle and network while stopping at the various display booths encircling the room prior to the presentations, and were treated to a lunch buffet featuring seasonal and local food.

The event opened with an enthusiastic welcome from The Honourable Kelly Regan, Minister of Labour and Advanced Education, who spoke about the number of jobs, resources and opportunities the industry brings to Nova Scotia. She also recognized the immense amount of charitable work and community contributions donated by the people working in the automotive service and repair sector and gave her thanks for their generosity.

Malcom Sissmore, sales director and country director, Delphi Product & Service Solutions North America, set the pace for the day with an informative and focussed presentation on the connected car and how embedded telematics are being used, and can be used, in the industry to bring customers to service providers.

He was followed by Peter Boyd, wealth management advisor, Owens MacFadyen Group who spoke about the importance of succession planning, different approaches and considerations to take when transferring a business whether it is being sold to a third-party, purchased by employees or passed down to family members.

After his highly educational presentation, attendees didn’t have a chance to lose focus, with management trainer Rui Martins making an energetic and robust presentation on the top 10 “game changers” impacting the automotive aftermarket industry. His presentation included valuable insights on how to hire and retain engaged employees.

The Nova Scotia Automotive Sector Council and partners then led a lively panel discussion with attendee interaction on Working Together to Address Industry Change.

The final presentation of the day was a thorough account of today’s diesel engine from Tom Novak, vice-president, heavy duty sales, North America for Robert Bosch LLC who spoke about the history to modern use of diesel.


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