Auto Service World
News   October 3, 2011   by CARS Magazine

ACDelco Gives The Aftermarket Even More Training Options

ACDelco Canada has expanded their training course offerings for their Independent Service Centre Program members. The new training options are in addition to their existing comprehensive Total Service Support Program (TSS) suite of services....


ACDelco Canada has expanded their training course offerings for their Independent Service Centre Program members. The new training options are in addition to their existing comprehensive Total Service Support Program (TSS) suite of services. The additional training options mean the Canadian independent aftermarket in all areas across the country have even more opportunities to advance their skills.

“The expansion of our training services means that our valued TSS and ACDelco Automotive Care Experts members living in all areas of the country can pick and choose the training course path that works best for them,” commented Marcus Lyon, ACDelco marketing manager. “The new training enhancements really work to a shop’s advantage since they will now have access to classroom, customized in-shop, online and supplier-supported training, as well as upcoming virtual classroom training. This means the ISC community will now have the opportunity to have more face time with ACDelco where as in the past our country’s geography may have precluded some from accessing all of our great training options – this is now no longer the case.”

The TSS program offers a series of training options as part of their membership benefits including ACDelco’s leading web based training courses as well as instructor-led training. Members will also have access to new training led by an ACDelco trainer including supplier hosted seminars and lunch & learns, as well as Virtual Classroom Training starting in 2012.

Virtual Classroom Training is a new learning technology that allows participants to engage directly with the ACDelco instructor, other participants, and subject matter experts, live over the Internet. Courses are designed to give technicians the ability to view the instructor, animations, graphics and videos related to the content. It allows new repair and diagnostic techniques to be quickly launched with direct instructor interaction. The VCT training course offering is exclusive to members of ACDelco’s TSS and ACDelco ACE programs.

ACDelco’s Lunch and Learns give a busy repair facility the chance to get their entire team trained on a specific new repair or diagnostic area. Trainers host a selected course right at the service centre’s place of business, which means everyone can access the course and take advantage of having the instructor on site to ensure they get all their questions answered.

ACDelco’s training Web site offers hundreds of technical courses including new hybrid training and specialty training. Online training includes video courses as well as short 20 minute TechAssists focusing on current repair challenges. Diagnostic training is also available where a technician can work through a variety of diagnostic scenarios. This leading edge training allows technicians to train at their own pace, starting and stopping a course based on their learning. Technicians can also chart and track their own training path as they go through the different types of training.

The ACDelco TSS and ACDelco ACE program is being offered through participating ACDelco Distributors. Independent Service Centres can contact their local ACDelco representative for registration details.


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