Auto Service World
News   August 2, 2016   by CARS Magazine

Marketing and customer relationship strategies to be featured at AAPEXedu

To keep automotive aftermarket professionals ahead of the curve, many of this year’s AAPEXedu 2016 sessions will focus on new ways to connect with today’s digitally savvy customers.

Sessions in the AAPEXedu Marketing, Branding and Customer Relationships track will include:

  • Next Generation Marketing: Successfully Positioning a Brand or Service with the Millennial Buyer
  • CRM is Not a 4-Letter Word (Getting ROI from CRM)
  • The Digital Seller: How to Make the Internet Your Best Friend and Dramatically Increase Sales Success
  • How to Become the Wikipedia of the Industry to Build Your Brand, Business and Bottom Line,
  • Content Marketing: Story Telling That Brings Bigger Revenues with Less Selling,
  • Customer Experiences: Start Showing. Quit Telling, and
  • No! Really! What is Your Competitive Edge?

The Marketing, Branding and Customer Relationships track is one of five education tracks in the 2016 AAPEXedu program. Additional tracks include Connected Car Opportunities, Sales and Purchasing, Industry Trends and a Service Professionals Program.

A General Session address by retired General Michael Hayden, former director of the Central Intelligence Agency (CIA) and National Security Agency (NSA), will round out the 2016 AAPEXedu program.

General Hayden will speak on Wednesday, Nov. 2, from 8 a.m. to 8:50 a.m. (PST), at the Venetian in Las Vegas. The AAPEX General Session is free to all AAPEX attendees and no pre-registration is required.

All AAPEXedu sessions are offered at no cost to AAPEX attendees. Attendees are asked to register to reserve a seat in the classes they plan to attend as many sessions will fill up quickly.

To register, visit

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