AAEC BEST Client Wins International Shop Competition
Automotive Aftermarket E-Learning Centre Ltd., president & CEO, Mr. Bob Greenwood and the entire team at AAEC are proud to announce that for a second time another AAEC BEST client, Roy and Beth McNeill of Don McNeill Enterprises, Ltd.,...
Automotive Aftermarket E-Learning Centre Ltd., president & CEO, Mr. Bob Greenwood and the entire team at AAEC are proud to announce that for a second time another AAEC BEST client, Roy and Beth McNeill of Don McNeill Enterprises, Ltd., Elmsdale, Nova Scotia, have won the Auto Care Association (formerly AAIA) North American “Head of the Class” Award in the Repair Shop category.
This is a North American competition where winners were selected based on the education and training practices of the company, including what prompted the company to invest in training, the types of training accomplished, the initial goals, their experiences, results of the training and any future plans. McNeill’s exhibited a dedicated and continuing investment in enhancing the quality and level of learning and skill development for employees in their company.
Kathleen Schmatz, president and CEO, Auto Care Association said, “This year’s winners represent a wide range of company categories and sizes, which demonstrates that businesses of all types can introduce and implement education and training programs to meet the professional and personal needs of our auto care industry family. In each case, the companies have noted improvements in teamwork, morale, sales and customer satisfaction while at the same time reducing turnover.”
All recipients will be recognized at a special luncheon at the Auto Care Association’s Fall Leadership Days in Boston, Mass., Sept. 4, 2014 attended by the top executives from every level of the industry. McNeill’s will also receive an award to display at their place of business and information on their winning programs will be posted on the Auto Care Association website at http://www.autocare.org/What-We-Do/Professional-Development/Education/head-of-the-class-award/.
Bob Greenwood pointed out that this was not an easy task for the McNeill’s. Like all shops in North America, a culture shift had to take place in management and employee thinking starting with a professional inspection driven shop then the results had to be measured and proven. It required focus with clarity and execution with discipline. Independent automotive service shops submitted their business financial criteria and best practice development strategies to the Auto Care Association and had to prove that their investment in management and staff education had dramatically moved their business forward financially as well as developed a positive and professional business culture.