Ottawa – The 2010 AIA Western Grand Forum welcomed 114 attendees at the one day event, held on June 3rd in Red Deer, Alberta. The focus, “Plant the Seeds to help your business grow”, was a huge success with jobbers, business owners and service advisors all taking away many practical tips to enhance their business and reach the next level of excellence.
Keynote speaker Jeff Mowatt, a corporate trainer, business author and international speaker, impressed the audience with details on how to maximize customer service through Influence with Ease. Mowatt’s approach of subtle, powerful principles that hold a customer’s trust was enhanced in the afternoon by a session on Managing Multiple Priorities.
Participants chose 3 workshops during the day, each led by one of the 7 speakers of the event. During these workshops, attendees were able to learn how to:
The AIA Members involved with both the Northern and South Alberta Divisions worked tirelessly to ensure the success of the event along with providing a great day for the 72 participants of the joint North/South Golf Tournament, which was held the day before on June 2nd. AIA predicts that the event will be organized again next year.
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