How routine works builds loyal customers
By Allan Janssen
The concept of customer loyalty – creating it, sustaining it, nurturing it – has been a hot topic in business circles since the dawn of capitalism.
BY THE NUMBERS: A look at texting
More than 90 percent of the time, texts are read within the first three minutes after receipt.
Zipwhip, 2019 State of Texting Report
Sometimes it’s just beyond repair!
Bruce Silverson of Hilltop Autopro in White Rock, B.C. had to use his diplomatic skills when a customer brought in a 2002 Mazda Protege with a complaint of "spongey brake pedal." Whe →