Auto Service World
News   February 28, 2017   by Adam Malik

Betts joins J.D. Power

J.D. Power has added Doug Betts to its global automotive operations team. He has been named the senior vice president at the consumer insights and data and analytics company.

Betts will be responsible for leading the strategy and operations for J.D. Power’s automotive division, the company said in a posting on its website. His area includes the Americas, Europe and Asia Pacific.  He will be based in Costa Mesa, Calif.

Betts comes from Apple where he helped lead product innovations, J.D. Power said in a posting on its website. Prior to that, though, he was the senior vice president and global head of quality at FCA Chrysler Automobiles, senior vice president of total customer satisfaction at Nissan Motor Corp, Americas and general manager of quality at Toyota Motor Manufacturing of Indiana.

“Doug is an industry leader with a deep understanding of quality and design issues who also has first-hand experience with the disruptive forces reshaping the automotive industry,” said Finbarr O’Neill, president and CEO of J.D. Power. “This is the most important role we have in our automotive division, and with Doug’s leadership we can provide our clients with the knowledge and advice they need to navigate the challenges ahead.”

“I have always appreciated the insights J.D. Power brings to the industry through its independent consumer feedback and data and analytics,” said Betts. “As a former and long-time customer, I look forward to keeping J.D. Power at the forefront of our industry as it incorporates new and disruptive technologies and evolves to serve younger, emerging generations of car buyers.”

Print this page


Have your say:

Your email address will not be published. Required fields are marked *