Great crowd for trade show and training event

The Six-Step Road to Service Department Success – Jeff Cowan, host of the popular Pro Talk podcast, gave an energetic presentation on how to deliver the kind of service people expect these days.

Customer Conversations – Mark Hambaum and Catharine Johns lead a communication class, examining conversation styles and the best way to connect with customers.

Never Say No Counterperson Tips and Tricks – Robert Stone acknowledges there are many challenges of the parts counter, but there are ways to minimize them by working smart. The veteran partsman offered counterpersons a wealth of idea and advice.

Business Management with Today’s Realities for 2020 – Canadian management consultant Bob Greenwood takes a mathematical approach to most shop scenarios to determine the best course of action.

Next Generation Car Count Strategies that Really Work – Ron Ipach, self-proclaimed “Captain Car Count” offered a variety of ways to not only capture new clients, but (more importantly) keep current clients coming back.