Tenneco played host to Auto Value’s 2018 Fall Service Center Advisory Council (SCAC) meeting in Dearborn, Mich., recently.
In attendance from Oct. 8-11 were 10 Auto Value SCAC members from the United States and Canada, along with key Aftermarket Auto Parts Alliance headquarters staff and shareholder personnel.
The three-day collaborative meeting kicked off Tuesday at the Dearborn Inn followed a dinner hosted by Tenneco at the historical Henry Ford Museum. On Wednesday, the group met at the Tenneco headquarters in Monroe, Mich. The council members met with key Tenneco management to discuss issues and opportunities to improve the Alliance’s Certified Service Center (CSC) program and also provide feedback, input and direction on Tenneco products in the steering, suspension and exhaust markets.
“This is a great forum for the Alliance to bring in some of our top shop owners in North America,” said Daniel Morales, sales and market development manager for the Alliance. “This meeting gives us the quality time to discuss how Auto Value can support our shops better and provide solutions to business, product and technical issues in this highly competitive marketplace.”
The event wrapped Thursday morning with a discussion on ways to improve the CSC program elements and upcoming promotions. This was also the first SCAC meeting that included the Alliance product team.