By The Numbers: Battery Facts
75%
Percentage of owners of vehicles newer than two years who get all the recommended maintenance. When the vehicle is between 2 and →
Standardizing ADAS terminology
By Allan Haberman
If you think advanced driver assistance systems (ADAS) are brand new on the automotive scene, you might be →
Five deadly sins at the service counter
By Allan Janssen
There are plenty of ways to lose money in a repair shop. Avoiding the pitfalls in the bays, the manager’s offi →
Off the Shelf: Keep them coming back
By Susan Hitchon
There’s no question that loyal clients are highly coveted in any industry. Under stable or normal ma →
Confidentiality in the workplace
By Jeff Mowatt
Have you ever had a potential customer who seemed nervous and reserved, rather than excited about doing →
Beefing up suspension and chassis parts
By Allan Janssen
Two automotive trends have come together to create new opportunities for aftermarket chassis and suspension manu →
COMMENTARY: Capturing the sale
By Allan Janssen
One thing I’ve learned about my cell phone is that it doesn’t like aftermarket sync cords.
If I buy a pin →
Eye Spy: The hungover O2 sensor
Doug Gritner of Alexis Creek, B.C., was asked to discover the cause of a check-engine light on this 2002 Pontiac Grand Am. The probl →