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How jobbers benefit from dealers expanding service
Selling used vehicles is good business for new car dealers, a recent report suggested. Not only do they make more…
Highlights from the EV & Charging Expo 2023
The EV & Charging Expo was held at the Enercare Centre at Exhibition Place in Toronto.
Attendees were able to take…
AIA Canada, Ontario team up on new industry training program
A new automotive aftermarket industry training program has been announced to help address the industry’s workforce development challenges.
The Automotive Industries…
EV World: The past and the future
Electric vehicles aren’t coming. They’re here.
Automotive aftermarket service and repair shops across Canada are seeing EVs roll in. Whether it’s…
Driving doesn’t interest young people: Study
Times, they are a’changing. What had been once considered a rite of passage is no longer as interest in getting…
ASW Conversations: How are OEs educating consumers about EVs? 
ASW Conversations: Addressing warranty fraud in the aftermarket -
How EVs will reinforce the importance of on-board diagnostics
A strong preference for vehicle emission control and the evolving regulatory landscape is propelling the on-board diagnostics (OBD) aftermar →
Locking the door
Volvo Cars announced a move in late June that, whether done intentionally or not, will make it harder for independent automotive service pro →
By The Numbers: Battery Facts
75% Percentage of owners of vehicles newer than two years who get all the recommended maintenance. When the vehicle is between 2 and →
Standardizing ADAS terminology
By Allan Haberman If you think advanced driver assistance systems (ADAS) are brand new on the automotive scene, you might be →-
How EVs will reinforce the importance of on-board diagnostics
A strong preference for vehicle emission control and the evolving regulatory landscape is propelling the on-board diagnostics (OBD) aftermar →
Staying safe
Pandemic-related restrictions have loosened and vaccination rates are increasing. But COVID case numbers are increasing as experts confirm w →
Off the Shelf: Keep them coming back
By Susan Hitchon There’s no question that loyal clients are highly coveted in any industry. Under stable or normal ma →
Confidentiality in the workplace
By Jeff Mowatt Have you ever had a potential customer who seemed nervous and reserved, rather than excited about doing →-
From the Magazine: Business Management: Navigating the changing retail landscape
The automotive industry is changing at an unprecedented pace. With the rise of e-commerce and large retail chains, smaller shops are facing →
From the Magazine: Coaching: Customer service v.s. customer experience
Customer service and customer experience are two critical concepts that are often overlooked by the automotive repair industry. Many sho →-
From the Magazine: Marketing Insights: Raising Your Profile
I’m about to read your mind. If you recently used your phone to search out a restaurant for dinner or any other local business, I’d c →
From the Magazine: It’s Your Turn: Delusions of Grandeur
We’ve all heard how we have to run our shops. Otherwise, mom-and-pop aftermarket shops will not survive in today’s aftermarket. T →
